Residential Block Management Services

The difference is in our people

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Block Management Specialistsr

A block management service you can rely on

We work efficiently, behind the scenes, to ensure the communal areas of your block are safe, secure, clean and well maintained.

We take care of managing your accounts, from service charge collection to payment of suppliers and reporting of income and expenditure. We will ensure your obligations are met too – everything from health and safety to insurance cover.

A team you can trust

While many managing agents will outsource the day-to-day tasks, we have our own team of maintenance specialists. For you this means:

  • We will consistently deliver the highest level of service
  • We can give you commitment to respond when you need us
  • You can have confidence in the integrity and trustworthiness of the people working around your property
  • We can guarantee the quality of work carried out.

A team you can trust

Pro-active property care

Our in-house maintenance team Centro Services, will take care of all the day to day cleaning and gardening, ensuring your property is always well presented.

Our team will visit your property regularly to check on its condition. Prevention is always better than cure, for the convenience of residents and often cost of works.

We will recommend any required repairs or maintenance and arrange and supervise any works carried out. We will also manage any regular contracts, such as lift maintenance and fire safety measures and door entry systems – ensuring cost effective delivery of service.

Centro Services Team

Look after the pennies

We manage properties as if they are our own - with care, attention to detail and vigilance. We ensure value for money on any works carried out and provide complete transparency on expenditure.

We are regulated by the RICS and for your protection, all your monies are managed through a dedicated client account.  Transactions are recorded, in detail, reconciled against your bank statements and a full set of accounts will be ready for your accountant at the end of your financial year. It is a true end-to-end service.

Our commitment to transparency means we aim for your accounts to be impeccable. They are also available at any time for inspection. Simply call or visit us at our central Sutton offices.

Property management services – at a glance

  • Preparation of budgeted client approved expenditure intent
  • Collection of service charges from lessees, in a totally legally enforceable way
  • Full management of accounts with complete transparency – your accounts available for inspection at any time
  • Regular and ad-hoc maintenance, carried out by our in-house trained specialists, including cleaning, gardening and repairs and reliable tried and tested external known specialist contractors.
  • Condition reports and pro-active property care
  • Routine enquiries from lessees and residents
  • Production of Solicitors Information Pack for purchase and sale enquiries. Always available within five days, but fast tracked where necessary.
  • Attendance at your AGM and Directors meetings.
  • Arrangement of insurance and the management of claims
  • We are a member of the Association of Residential Managing Agents (ARMA)
  • Regulated by RICS

Solutions not suggestions

No matter what issue you are faced with, our experienced team are here to help. From maintenance and repairs, to solicitor enquiries, health and safety and so much more.

Property Management in Action

We go beyond basic recommendations – we work with you to find a solution and help you implement it.

Paul MacAinsh, Director of Property Management


Property management consultancy services

We understand Landlord and Tenant legislation and the legal nuances of property management. Our in-house legal team are on hand to support and advise you on matters including:

  • Right to Manage
  • Leasehold Enfranchisement
  • Purchase of Freehold
  • First Tier Tribunal representation

Simply call us to find out more.

Centro credentials - reasons to have confidence

  • We are regulated by the Royal Institution of Chartered Surveyors (RICS)

  • We are a member of the Association of Residential Managing Agents (ARMA)

  • Fidelity Bond Arrangements – As a regulated member of the RICS we are required to place Professional Indemnity Insurance Cover to the level specified by the RICS and provide proof of placement of cover.

  • We are entrusted to hold client monies, supported by the added level of protection offered by the RICS, in that money held on Trust in our Client Account is covered by the RICS Clients’ Money Protection Scheme.

  • All operations are under the one roof at which all Directors not only have a presence, but are recognised as being hands on.

Individually tailored service

As every block is different, from maintenance requirements, management support to the level of service needed by the residents or property owner, we tailor our service to you. Simply call our specialists today to discuss what you need from your property management team.

We are committed to safeguarding your privacy

You can read our Website Privacy Policy here. Additionally, you can download the following documents specifically relating to Centro plc and Centro Group Limited.

I am so impressed with you at Centro. You have been so helpful to me with the buyers’ enquiries etc. I am so grateful for that.

Ms V E, Wimbledon

Many thanks for the continued high quality management of our block.

Mr M - Addlestone

"For what it's worth, may I take this opportunity of saying that the gardeners are doing a superb job! I am so pleased my suggestion of seeing what you could provide has worked out well for us all on Ennerdale Close. Please do pass on my comments to Carlos and his Team."

Lessee, Sutton

The gardeners need praising because they do a great job in all weathers. We have had a bout of very cold weather, yet they are still out there working hard. They do a great job and are a credit to Centro. I sometimes say hello to them and they always say hello back. If they see us coming along they always stop and make sure we pass safely before continuing. I have lived at the property for over 20 years and I think Centro is a good freeholder. The cleaners do a great job too, and they also say hello, but I wanted to praise the gardeners especially because I know what it is like to work in the cold.

Miss R L, Mitcham

I would like to commend the team who completed the decoration. The weather was absolutely lousy when the decoration was being completed but the team did the job without making a mess and without a drop in quality (quite an achievement considering the weather).

Mr G H Essex

Thanks for the prompt response and for the assistance.

Mr A S - Sutton

Many thanks for your very prompt reply, it was much appreciated.

Mrs J G - Surbiton

Please accept my very grateful thanks and appreciation for how quickly you resolved this.

Mr J M - Thornton Heath

I am very pleased with the work of cleaners and gardeners today. They were courteous and efficient.

Mr P M, Surrey

Centro - Please see attached updated statement of account by way of receipt of your recent payment. Lessee – Many thanks for forwarding this. Such excellent service from you. Very appreciated.

Mrs S F, Wimbledon

I would like to thank you very much for the new sign and the repair to the light. The sign looks very good. The painting to the flats makes such a massive improvement to the appearance and I believe the work has been done to a high standard. Once again thank you for all your hard work.

Mr V & Ms E, Cheam

Following a very wet and windy weekend the gardeners arrived Monday morning for their fortnightly visit. We just wanted to tell you what a fantastic job they did of clearing all the wet leaves from the grass and concrete areas of Sandown Court, which as you know is not a small area. The difference once they had finished was amazing and we would like you to pass our comments onto the men to say how much we as owners do appreciate it. It is always easy for us/people to criticise, but we are not always quick to praise. So, thank you again to our gardeners.

Judy & Allen Boxall

"Great company to work with - super communication and support"

Mark Angel, Commercial Property Owner

Read more client testimonials here

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Call our specialists now on 020 8401 1000or send an email using the form below

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Mid-Day Court, 30 Brighton Road, Sutton, Surrey, SM2 5BN

Tel: 020 8401 1000
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